Quick Shipping Update!
9 days ago
– Thu, Jul 18, 2024 at 07:14:44 AM
Hi everyone,
Very quick update here to assure you that everything was loaded on ships a couple of weeks ago!
Here's a quick update by region:
UK shipment – departed on 5th July, ship expected to arrive 6th August, out for delivery around a couple of weeks later, allowing for delivery to the hub and time to clear customs.
North American Shipment – departed on 7th July, ship expected to arrive 9th August, out for delivery around a couple of weeks later, allowing for delivery to the hub and time to clear customs.
European Shipment – departed on 7th July, ship expected to arrive 15th August, out for delivery around a few weeks later, allowing for delivery to the hub and time to clear customs.
Australia/NZ Shipment – departed on 10th July, ship expected to arrive in early August, out for delivery around a few weeks later, allowing for delivery to the hub and time to clear customs.
Africa and Asia – shipping for Africa and Asia is done through VFI and works a little differently because there's smaller quantities going to lots of different places! We estimate backers to received their games in early/mid September.
Delivery Estimates
Backers in North America and UK will receive their games in mid/late August.
Backers in Europe will receive their games in late August/early September.
Backers in Africa, Australia/NZ and Asia will receive their games in early/mid September.
Delivery address
Addresses have now been locked so if anyone needs to change their delivery address, please email: [email protected]
Thanks again for your love and support!
All the best,
Matt & Zara
Shipping Update, How-to-play videos & UK Games Expo
about 1 month ago
– Thu, Jun 20, 2024 at 02:59:23 PM
Shipping Update
Some of you who we met at UK Games Expo will remember how excited we were that Kavango was due to be loaded onto ships the week after the Expo. Unfortunately, there have been some unforeseen delays which we want to explain to you fully so you understand the causes and our response. These delays have come in one by one so we have been waiting for each to pass before we can now give you a concrete update:
1. Factory printing/cutting errors:
Although the mass-production-copies (MPCs) that we had at UK Game Expo were all good, there were some mistakes made in the factory to some Kickstarter standard copies of the game. Our MPCs were fine for both the standard and deluxe versions and the errors were spotted in the factory on a few copies of the standard game after we'd approved the MPCs. This was a surprise to us because our MPCs had been perfect and unfortunately, because of the way the fulfilment process works, we have to delay all shipments to correct these errors.
These were the issues:
(i) Kavango's player boards have a Z-fold. On some purple and blue landscape boards, the Z fold had been made in a different direction to the other boards (they had been cut the wrong way by mistake). We felt this mistake might ultimately lead to boards being accidentally folded the wrong way and damaged so we decided to get these boards re-printed.
(ii) The die line wasn't removed from the punchboard completion tokens in some standard versions which left a white outline and these have been re-printed too.
We're committed to delivering the highest quality game and components to you which is why we took the decision to re-print the boards and completion tokens.
2. Add-ons were packaged incorrectly:
Because we have so many wonderful backers, we are shipping all over the world to fulfilment hubs. We are sending games and add-ons based on backer orders to each of our fulfilment hubs. Unfortunately the t-shirts were packed by type, i.e. Oryx t-shirt, size S; Oryx t-shirt, size M rather than by where they were going. Consequently, all of the add-ons are being re-packed and re-sorted into the right shipping groups which we have been told will take a week to rectify.
We know that this will be frustrating for you and it is incredibly frustrating for us when we have worked so hard to meet the timeline we set for delivery. Our manufacturer has, overall, been wonderful to work with and have ultimately produced a beautiful, high quality product, which is the most important thing. These hiccups were unforeseen and have delayed our timelines slightly.
These are our revised timelines:
Games and add-ons will be loaded onto ships on 26th June. We'll send links to the boats that they're travelling on as soon as we have them.
Updated delivery estimates:
Backers in North America and Europe will receive their games in mid/late August.
Backers in Africa, Australia and Asia will receive their games in early/mid September.
Delivery address
Addresses have now been locked so if anyone needs to change their delivery address, please email: [email protected]
How-to-play videos
We're excited that we're working with Good Time Society and Meeple University to develop how-to-play videos for Kavango. The Good Time Society video should be ready by the time Kavango arrives with you and if you prefer to learn rules via videos, we hope you enjoy watching it!
UK Games Expo
UK Games Expo earlier this month was amazing. We hosted play-throughs with some finished copies of Kavango and the game received an overwhelmingly positive response. We met with lots of you who came by our stand to say hi and that was a real 'pinch-me' moment for us. This time last year when we were at UK Games Expo, we had no idea how much Kavango would grow from that point onwards. We wholeheartedly thank all of you for your support to make this happen.
Here are some pictures from the weekend (and a couple of the box sleeve too!):
Thanks so much for all your support!
Matt & Zara
Last chance to update delivery details + Locking addresses on Tuesday May 21st + Shipping Timelines + Factory Photos + UK Games Expo
2 months ago
– Tue, May 14, 2024 at 11:27:16 AM
Hi everyone,
We hope you are all having a great week. We are due to start shipping soon and this is your last chance to update your delivery details.
Last chance to update Delivery Details!
If you haven't entered your address or payment details for delivery, or if they have changed, please update them now to make sure you receive your copy of Kavango, we really don't want you to miss out!
If you have not filled out your BackerKit survey or are having trouble finding the email or link to view your order, you can check it by clicking here:
https://kavango.backerkit.com/
If you used your Apple ID to log in to Kickstarter, the BackerKit surveys will not be able to send to your Apple ID. If you have another email address that you prefer to use and haven't already had us update your order for you, please email us at [email protected]
BackerKit Locking Addresses on Tue 21st May
BackerKit will be locking delivery addresses on Tue 21st May so we can provide the information to our fulfilment hubs. If you need to update your address after 21st May, please email us at [email protected](note that we will not be able to change the country it is delivered to).
Shipping Timelines
There has been a slight delay in manufacturing but we still hope most of you will receive your games in July. We'll provide updated estimates in a couple of weeks when shipping begins.
Most backers in North America and Europe will most likely receive their games in late-July and early August. Most backers in Africa, Australia and Asia will most likely receive their games in late-August.
The main reason for the small delay is that after receiving the Pre-production Copy (PPC) we noticed the paper stickers (an eco-friendly alternative to shrink-wrap) had caused some small damage to the box. We made the decision to replace the stickers with a card sleeve to protect the whole box, without adhesives.
The sleeve offers better protection of the box and is still an eco-friendly and recyclable solution! We hope you understand and we are so grateful for your patience.
Factory Photos
Photos from the factory last week!
You can see the new sleeves for the boxes in the top photo. In the second you can see some of the player boards. But can you spot which other game sneaked into the factory's photos of Kavango?
The Mass production copies will be delivered to us next week and we'll send loads of photos in an update as soon as we have them!
UK Games Expo
We'll be at UK Games Expo! We'll be demo-ing Kavango at Zatu's stand 2-820 all weekend. Please come and say hello if you're at UKGE!
Thank you all so much for backing Kavango!
Shipping/Delivery Payment Emails
4 months ago
– Thu, Apr 04, 2024 at 09:40:54 AM
Hi everyone, to prevent any confusion with paying for delivery we are sending this extra update to remind you about the process and the auto-generated emails you will receive from Backerkit.
Payment details - If you have not saved your payment details in the Backerkit pledge manager, you will receive email(s) from Backerkit (labelled as from Mazaza Games) asking you to enter your card details to pay for delivery/shipping. This will include a link to your survey.
Tonight (Thu 4th April) - You will receive an email from Backerkit (labelled as from Mazaza Games) saying that "the remaining balance on your order" (this includes shipping/delivery, add-ons and late pledges made in Backerkit) will be charged "in a few days". It will include a link to your survey so you can check your pledge manager to see what you will pay.
If your delivery estimate is not showing, please send us a message.
Tomorrow (Fri 5th April) - Payment for shipping/delivery will be taken. Payment for any add-ons and late-pledges (those made in Backerkit rather than Kickstarter) will also be taken.
Thanks again for all your help in flagging the previous issue and helping us get it resolved as quickly as possible.
And thank you for all your support!
All the best,
Matt & Zara
Shipping/Delivery Payments & Backerkit Emails... and ZatuCon!
4 months ago
– Tue, Apr 02, 2024 at 04:08:08 PM
Hi everyone,
Shipping/Delivery payments
Firstly, we will now be taking payments for delivery (and add-ons in the pledge manager) on Backerkit on Friday 5th April.
They were due to be taken today (2nd April) but we unfortunately encountered a bug locking orders in the Backerkit system. A massive thank you for all your messages and comments on these, it has been really helpful, we are very grateful to you. Shout-out to Joan at Backerkit who has also been amazing in addressing the issue and it has now been resolved.
And rest assured that no one's cards have been charged by Backerkit and the emails were not spam.
Emails from Backerkit - Some of you will have today received one or multiple auto-generated emails from Backerkit about "locking orders". We understand that the wording in the auto-generated Backerkit email was confusing. The issue here resulted because Backerkit was not registering the shipping/delivery charges correctly. This has now been sorted.
Here's what will happen next:
Tuesday 2nd April, Wednesday 3rd April - You will receive reminders to enter your payment information into Backerkit if you haven't done so already. This is so you can make payment for delivery costs for delivery of the game. If your delivery estimate is not showing, please send us a message (note that there are a couple of countries for which a delivery cost will not be showing until Thursday).
Thursday 4th April - You will receive an email from Backerkit saying that shipping/delivery fees will be charged on 5th April and that you can check your pledge manager to see what you will pay. If your delivery estimate is not showing, please send us a message.
Friday 4th April - Payment for shipping/delivery will be taken. Payment for any add-ons or pledges made in Backerkit (rather than Kickstarter) will also be taken.
After that - If you have not entered your payment information into Backerkit before Friday 4th April you will be sent reminders to do so, so you can receive your rewards. If you have any problems please send us a message.
For anyone with any further queries regarding delivery costs, please send us a message or message Backerkit support team using this link below (https://kavango.backerkit.com/faq#contact-us)
Delivery
Delivery of the game will be in July. Currently the game is being manufactured with our manufacturer, Panda. It is due to be loaded onto ships in May. We will keep you updated with progress. We can't wait for you to receive it!
ZatuCon
Thank you to everyone who came to visit us at ZatuCon yesterday and thank you to Zatu Games for organising a great day. It was wonderful to be playing the pre-production prototypes with you, showing off the final product. The good news for us and for you is that everyone who played loved it and we had some amazing reviews and comments from those who played.
Thank you all again!
All the best,
Matt & Zara
